Working with no signal
Forms keep working offline — drafts save as you type, and finished reports send themselves when coverage returns.
Rufineous Emmanuel
Last Update a day ago
Field work happens in basements, ducts and dead zones. Maliru's forms are built for that.
What happens with no signal
Filling a form — your answers save to the phone automatically as you type. Close the app, lose the form, come back tomorrow: your draft is still there. Drafts are kept per job for 14 days.
Taking photos in a form — if a photo can't upload right away, it's kept safely on your phone and attached to the report automatically when it sends.
Submitting — tap Submit as normal. If there's no connection you'll see:
"Saved on this device. It will send when you are back online."
That's a success — the report, its photos and its location stamps are all safely stored.
Sending happens by itself
The moment your phone regains any connection, queued reports send automatically — you don't have to reopen the app or do anything. They also retry when you next open or return to the app. Reports send in the order you made them, and Maliru guarantees a report is never filed twice, even if it retried several times.
What needs a connection
Everything outside form-filling reads live from the server, so with no signal:
- Today, Work, Chat and job lists show what they last loaded, and refreshing shows a connection message ("No internet connection. Check your connection and try again.").
- Chat messages can't be sent offline — there's no message queue; send when you're back in coverage.
- Photo/file evidence added outside a form (via Capture → Photo or file) needs a connection to upload.
- Confirming shifts and setting job statuses need a connection.
Good habits for poor-signal days
- Open Today and Work while you still have signal (at the depot, in the van) so your day's work is loaded.
- Capture through forms where you can — that's the path with full offline protection.
- Don't delete the app while reports are queued — the queue lives on the phone.
If a report seems to have vanished: see My report didn't send in Troubleshooting.