Sharing and download problems
Where the report went on web, why the share sheet might not appear on mobile, and stale-link errors.
Rufineous Emmanuel
Last Update a day ago
Web: "the button did something but where's my report?"
When you export on the web you'll see "Report downloaded." or "PDF downloaded." — the file is in your browser's downloads (usually the Downloads folder, or the download icon in the browser toolbar). The file is named after the work, e.g. HAS55A1 route report - 2026-08-14.pdf or Civils Report - Job 993 - 21-07-2026.pdf.
If nothing arrived, check whether the browser blocked the download (an icon usually appears in the address bar) and allow downloads for your Maliru address.
Mobile: the share sheet doesn't appear
Tapping Share report shows the "Preparing report…" moment, then your phone's share sheet should open. If instead you see:
"Couldn't open the share sheet. Please try again."
— just try again; it's almost always a one-off. If it persists:
- Update the app — older versions had a share issue that's been fixed.
- Close and reopen the app, then retry.
- Still stuck? Tell support your phone model and app version.
"PDF export failed." on a form export means the document build itself failed — usually connection-related (the report fetches your logo and images); retry in better signal.
"The file could not be opened."
Files open through secure links that expire after an hour. A link that sat open on screen, or was forwarded, goes stale — go back to the record and open the file again for a fresh link.
Support chat won't open
"Support is temporarily unavailable. Please try again." right after we've shipped an update usually means your browser has a stale copy of the app — a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) fixes it. An ad-blocker can also block the chat widget (it blocks tawk.to) — allow it for Maliru, or use the Help Center instead.
"Help Center is temporarily unavailable. Please try again." — the knowledge base couldn't open; check your connection and retry, or browse to maliru.tawk.help directly.
Remember: exports reflect the data at the moment you built them — a "missing" status on the report usually means it was set after the export. Re-export.